Craftline Home respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how Craftline Home may collect, use, store, and share information when you visit our website, contact us, or request information about our renovation and home improvement services.
For purposes of this Privacy Policy, references to “Craftline Home,” “we,” “our,” or “us” refer to Craftline Home and its website operations.
1. Information We Collect
We may collect personal information that you voluntarily provide when you interact with our website, including:
- Name
- Email address
- Telephone number
- Billing or contact address, where applicable
- Project or service address
- Information about your renovation or home improvement project
- Messages and information submitted through contact or quote request forms
- Communication preferences
- Other information you choose to provide to us
We may also automatically collect certain technical information when you visit the website, such as your IP address, browser type, device information, operating system, referring pages, pages visited, approximate location derived from technical data, and website interaction information.
2. How We Use Your Information
We may use collected information to:
- Respond to inquiries and quote requests
- Provide information about our services
- Communicate regarding renovation or restoration projects
- Process and manage customer requests
- Provide customer support
- Improve our website, services, and customer experience
- Maintain website security and prevent misuse
- Analyze website traffic and performance
- Maintain appropriate business and administrative records
- Comply with applicable legal and regulatory requirements
- Send service-related or promotional communications where permitted
We only use personal information for legitimate business purposes and as otherwise permitted by applicable law.
3. Quote Request Information
When you request a quote through Craftline Home, we may collect information necessary to understand and respond to your request. This may include your name, contact information, project address, and details about the renovation or restoration work you are considering.
Submitting a quote request does not constitute an online purchase. No payment is collected through the quote request form.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, improve performance, and measure the effectiveness of our services and advertising.
Some cookies may be provided by third-party technology, analytics, or advertising providers.
More information about cookies used on our website should be provided in our Cookie Policy.
5. Advertising and Analytics
We may use advertising and analytics technologies to understand how visitors interact with our website, measure campaign effectiveness, and improve our marketing.
These technologies may collect information about your device, browser, website activity, and interactions with advertisements.
Where required by applicable law, visitors will be provided with appropriate choices regarding certain forms of tracking or targeted advertising.
6. How We Share Information
We may share personal information with service providers and business partners that assist us with activities such as:
- Website hosting and maintenance
- Email and communication services
- Analytics
- Advertising and marketing
- Website security
- Customer inquiry management
- Professional or administrative services
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, investigate misuse, or protect the security of our website and users.
We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, subject to their own legal obligations.
7. International Visitors and Data Transfers
Craftline Home’s website may be accessed by visitors worldwide. As a result, personal information may be processed or stored in countries different from the country in which you reside.
Where required, we take reasonable steps to ensure that international transfers of personal information are handled using appropriate safeguards and in accordance with applicable data protection requirements.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, resolve disputes, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on where you live and the laws applicable to you, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to or restrict certain processing
- Request a copy of certain information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Opt out of certain targeted advertising, sharing, or data collection where applicable
Some rights may be subject to legal limitations or exceptions.
11. California Privacy Choices
California residents may have additional rights regarding their personal information under applicable California privacy laws.
Where applicable, these may include rights to know about personal information collected, request deletion or correction, and opt out of certain sharing or use of personal information for targeted or cross-context behavioral advertising.
Craftline Home will not discriminate against you for exercising applicable privacy rights.
12. How to Opt Out
You may opt out of certain uses of your information using the following methods:
Marketing Emails: Use the unsubscribe link provided in a promotional email, where available, or contact us directly.
Privacy or Data Requests: Email [email protected] with the subject line “Privacy Request” and describe the request you would like us to process.
Advertising or Tracking: Where an applicable cookie preference or privacy control is available on our website, use that control to adjust your choices.
Browser Controls: You may also configure your browser to restrict or delete cookies. Restricting certain cookies may affect some website functionality.
We may need to verify your identity before completing certain privacy requests.
13. Third-Party Websites
Our website may contain links to websites operated by third parties. Craftline Home does not control the privacy practices or content of independent third-party websites.
We encourage you to review the privacy policies of third-party websites before providing personal information to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, or applicable requirements.
When material changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.
15. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or want to opt out of an eligible use of your information, contact us at:
Craftline Home
Operated by: RAH Building and Restoration LLC
391 Westview Terrace
Lithopolis, OH 43136, USA
Email: [email protected]
Phone: (614) 721-8330