At Craftline Home, operated by RAH Building and Restoration LLC, we are committed to providing residential renovation and restoration services with a focus on quality craftsmanship, clear communication, and lasting value.
Because Craftline Home provides customized home improvement services rather than standard physical products, traditional product returns generally do not apply. This policy explains how service-related satisfaction concerns, rework requests, and refunds where applicable may be addressed.
1. Our Commitment to Customer Satisfaction
Our goal is to provide a clear and dependable renovation experience while completing work according to the agreed project scope.
If you have a concern regarding work performed by Craftline Home, please contact us as soon as reasonably possible so that we can review the matter and determine an appropriate response.
2. Customized Renovation Services
Craftline Home provides customized residential services, including:
- Whole-Home Renovation
- Kitchen Remodeling
- Bathroom Remodeling
- Interior Renovation
- Home Restoration Services
Each project may differ based on the property, requested work, materials, project requirements, and agreed scope.
For this reason, satisfaction concerns are reviewed according to the circumstances of the individual project.
3. Reporting a Service Concern
If you believe completed work does not correspond with the agreed project scope, please contact Craftline Home and provide sufficient information for us to review your concern.
Helpful information may include:
- Your name and contact information
- Property or project address
- Description of the service performed
- Description of your concern
- Relevant photographs or supporting information, where appropriate
Requests can be submitted to [email protected].
4. Review of Satisfaction Concerns
After receiving a service-related concern, Craftline Home may review the information provided and, where appropriate, assess the work in question.
The review may consider the agreed project scope, work performed, property conditions, materials, requested modifications, and other circumstances relevant to the project.
We may contact you for additional information when necessary to understand the concern.
5. Rework Where Appropriate
Where our review determines that additional work is appropriate in relation to the agreed project scope, Craftline Home may discuss reasonable corrective or rework options with the customer.
The appropriate solution will depend on the nature of the concern and the circumstances of the individual project.
Any rework arrangements should be communicated and agreed upon before additional work begins.
6. Refunds Where Applicable
Because Craftline Home provides customized renovation and restoration services, refund eligibility cannot be determined through a universal rule for every project.
Where a refund may be appropriate, the circumstances will be reviewed individually based on the relevant project details, agreed scope, work performed, and other applicable considerations.
Submitting a refund request does not automatically guarantee that a refund will be issued.
7. Changes to the Agreed Project Scope
Customer-requested changes, additional work, revised material selections, or other modifications outside the originally agreed project scope may be treated separately from a satisfaction concern involving the original work.
Where applicable, changes to project requirements should be discussed and documented before the additional or modified work proceeds.
8. Materials and Project-Specific Conditions
Renovation and restoration projects can involve materials and property-specific conditions that vary between projects.
Where a concern involves a particular material, fixture, finish, installation, or property condition, Craftline Home may review the circumstances individually before determining an appropriate resolution.
9. How to Submit a Request
To report a satisfaction concern, request a review, or ask about potential rework or an applicable refund, contact:
Craftline Home
Operated by: RAH Building and Restoration LLC
391 Westview Terrace
Lithopolis, OH 43136, USA
Email: [email protected]
Phone: (614) 721-8330
Please provide your contact details, project information, and a clear description of the issue so that your request can be reviewed.
10. Policy Updates
Craftline Home may update this Return & Refund / Satisfaction Policy to reflect changes to our services, procedures, or applicable requirements.